Waterloo Human Services Collaborative Group Action Plan
The Waterloo Human Services Action Plan was developed by two Coordination Groups who reviewed input from agencies and tenants about the human service issues in Waterloo. The Action Plan was endorsed by the Waterloo Human Services Collaborative Group in October 2021.
The Action Plan current used by the Collaborative contains the headline descriptions of the actions to be undertaken. The endorsed action plan contained greater detail that is used by the Coordination Groups and the Implementation Groups in undertaking specific actions. The Coordination Groups were given oversight over the implementation to minimise duplication of the agency discussions in formulating the plan, hence the greater detail reminds those working on implementation of areas considered relevant to each of the headline action items that should be considered during implementation.
The Front Line Service User and Community Experience Coordination Group oversees implementation of of areas: 1 Improved safety, 2 Improved health and well-being and 3 Improved communication and consultation and community participation. The Service Integration and Systems Coordination Group oversees implementation of of areas: 4 Improved customer service, 5 Improved service integration and service accessibility for all service users and 6 Improved responses to systemic issues (and accountability) on an ongoing basis.
Below you will find and can download the current Human Service Action Plan for Waterloo.
The Implementation Plan
The Action Plan covers a lot of areas and in moving to implementation decisions needed to be made about the priority for implementation. The Collaborative has no additional resources for implementation and has to draw on existing agency staff time and resources to implement the plan. The Implementation Plan reflects the priority agreed by Coordination Groups and Collaborative members about what should be started first, next and later. These priorities can be changed by the Collaborative if the need arises.
Implementation is already leading to outcomes in the delivery of new resources and projects. Examples include customer service mapping, tool kit resources on customer service, peer educators and a handbook for new tenants.
Below is our intended implementation time line and overview of the leads for each action within the plan
Program Logic
Below is our program logic model which aims to describe the features of the Human Service Collaborative Group (WHSCG). It includes a description of the inputs, activities and products, and the expected outcomes or success factors related to the Group. It is used to provide a way of representing how the work of the Group, the expected change processes being undertaken, the ultimate goals and objectives of the Group, and what should be measured as part of the evaluation.
