We are recruiting participants with skills for a new Waterloo Collaborative Customer Service Working Group.
The Collaborative has aligned its customer service goals with the NSW Customer Commitments and has developed a Customer Service Toolkit. We focus on implementing “always welcome” practices, active linking, person-centred warm referral practices, client journey mapping, and more. Extra details can be found on the Resources tab at http://www.waterloo2017.com.
Enhancing customer service for all users is one of the six priorities in the Collaborative’s Action Plan. We have outlined our goals. Now, we focus on supporting government and non-government agencies. We aim to continually enhance customer service and the experience of public housing tenants accessing services.
The Collaborative is forming a Customer Service Working Group to advance this aspect of the Action Plan.
This group has the potential to significantly enhance customer service for all users. We seek participants for the first 12-month period to set up the group. They will propose Terms of Reference and develop a unified Collaborative approach.
The Customer Service Working Group aims to champion a continuous improvement approach to customer service. It promotes collaborative techniques and collects tenant and agency feedback to solve customer service issues. The group prioritises improvement opportunities. It offers support through training resources and workshops. It strengthens relationships between services to increase customer satisfaction and showcases successful customer service stories and processes.
Please consider individuals within your organisation with the skills or experience to support the collaboration. They can help in setting up this Customer Service Working Group.
Your insights are crucial, and we genuinely value your opinion in this endeavour.
Please contact us to register your interest or for more information by emailing wtrlhms@dcj.nsw.gov.au by the 30th Set 2024.
The Collaborative Chairs express gratitude for the support of members in improving the customer service experience for residents.
Below is a poster. Please share this with anyone keen on customer service or continuous improvement in your organisation.
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